Refund Policy

1. Introduction

At Note a Click, we strive to provide a high-quality click tracking and management service. Since we use Paddle as our payment processor, our refund policy aligns with Paddle's refund guidelines while ensuring fairness to our users.

2. Eligibility for Refunds

Refunds are available under the following conditions:

• Technical Issues: If you experience a major technical issue that prevents you from using our service, and we are unable to resolve it within 7 days, you may request a refund.
• Duplicate Payment: If you were charged twice for the same subscription, we will issue a full refund for the duplicate charge.
• Accidental Purchase: If you accidentally purchased a higher-tier subscription instead of your intended plan, you must contact us within 48 hours of payment.
• Non-Usage of Service: We generally do not provide refunds if you simply choose not to use the service after subscribing. However, exceptions may be made on a case-by-case basis.
• Auto-Renewal Disputes: If your subscription auto-renewed and you did not intend to continue, you may request a refund within 3 days of renewal.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• If you fail to cancel your subscription before the next billing cycle.
• If you request a refund after significant usage of the service during the billing period.
• If you violate our Terms of Service or engage in fraudulent activity.
• If your refund request is made beyond 3 days of an auto-renewal charge.

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact Support: Email us at [your support email] with your Paddle transaction ID, order details, and the reason for the refund request.
• Processing Time: Refund requests are typically processed within 5-10 business days.
• Approval & Reversal: If approved, the refund will be issued via Paddle, and the amount will be credited back to your original payment method.

5. Chargebacks & Disputes

If you initiate a chargeback through your bank or payment provider instead of requesting a refund through our support, we reserve the right to suspend your account until the issue is resolved.

We encourage users to contact us first before taking such actions.

6. Changes to This Refund Policy

We may update this refund policy at any time. Any changes will be communicated via email or through our website.

For any refund-related inquiries, please contact us at support [at] noteaclick.com.